Effective Date: 15 May 2026
Last Updated: 15 May 2026
1. Introduction
Thank you for supporting Islamic Care Foundation (ICF).
Islamic Care Foundation is a humanitarian, charitable, educational, and community welfare organization committed to serving humanity with compassion, dignity, equality, and social responsibility.
While inspired by Islamic values of compassion, charity, and service, Islamic Care Foundation proudly serves people of all religions, faiths, cultures, and communities, including Muslims, Hindus, Christians, Sikhs, Jains, Buddhists, and others, without discrimination.
Your generous contributions help support humanitarian relief, education, healthcare assistance, food distribution, orphan support, widow support, emergency response, community development, and other welfare initiatives.
This Refund Policy explains the circumstances under which donation refunds may be requested, reviewed, approved, partially approved, or declined.
By making a donation or payment to Islamic Care Foundation, you agree to this Refund Policy.
2. Organization Information
Islamic Care Foundation (ICF)
Tagline: For Humanity • For Every Community
Registered Office:
Ekta Nagar, AMC, Bijapur (Vijayapura) – 586108
Karnataka, India
Phone: +91 9141222288
WhatsApp: +91 9141222288
Email: info@islamiccarefoundation.com
Website: islamiccarefoundation.com
3. General Donation Policy
All donations made to Islamic Care Foundation are voluntary charitable contributions intended to support approved humanitarian, educational, healthcare, welfare, spiritual, and community development initiatives.
As charitable funds may be allocated, committed, or utilized shortly after receipt, donations are generally treated as final and non-refundable.
4. Non-Refundable Donations
As a general policy, all successfully completed donations are non-refundable.
This includes donations made through:
• Website Donation Forms
• UPI Payments
• QR Code Payments
• Bank Transfers
• Payment Gateway Transactions
• Fundraising Campaigns
• Sponsorship Programs
• Event Registrations (where applicable)
• Special Relief Campaigns
5. Eligible Refund Cases
Refund requests may be considered only under genuine, verifiable, and exceptional circumstances.
A. Duplicate Transactions
If the same donor is charged multiple times unintentionally for the same donation.
B. Incorrect Donation Amount
If an incorrect donation amount is entered due to accidental user input.
C. Unauthorized Transaction
If a payment is made without the donor’s authorization and sufficient supporting evidence is provided.
D. Technical Payment Error
If payment is successfully debited but not properly recorded due to technical issues.
E. System or Gateway Error
If a payment gateway, banking partner, or technical malfunction causes an incorrect charge.
6. Non-Eligible Refund Cases
Refund requests will generally not be approved in the following situations:
• Change of mind after making a donation
• Donations made voluntarily with correct information
• Donations made after campaign completion
• Donations already allocated or utilized
• Failure to review campaign details before donating
• Personal financial circumstances after donation
• Delay in acknowledgment messages
• Minor banking or payment gateway delays
7. Fundraising & Campaign Contributions
Donations made toward fundraising campaigns are generally non-refundable once funds are:
• Allocated
• Released
• Committed to beneficiaries
• Utilized for approved projects
Islamic Care Foundation reserves the right to review exceptional cases individually.
8. Refund Request Process
To request a refund, donors must submit a written request containing:
• Full Name
• Registered Mobile Number
• Email Address
• Transaction ID
• Payment Date
• Donation Amount
• Payment Method
• Reason for Refund Request
• Supporting Documents (where applicable)
Submit Refund Requests To:
Email: info@islamiccarefoundation.com
WhatsApp: +91 9141222288
9. Refund Request Timeline
Refund requests must be submitted within 7 calendar days from the original transaction date.
Requests received after this period may not be considered.
10. Verification Process
All refund requests are subject to internal verification, which may include:
• Payment Gateway Verification
• Bank Confirmation
• Fraud Detection Review
• Donor Identity Verification
• Fund Allocation Review
Islamic Care Foundation may request additional documentation before making a final decision.
11. Refund Approval & Processing
If approved:
• Refunds will be processed using the original payment method wherever possible
• Alternative methods may be used where necessary
• Processing times may vary depending on banking partners and payment providers
Estimated Processing Time:
5 to 15 business days
12. Processing Charges
Payment gateway charges, banking fees, taxes, and third-party processing charges may be deducted where applicable and may not always be refundable.
13. Fraud Prevention
Islamic Care Foundation reserves the right to reject refund requests involving:
• Fraudulent claims
• Misrepresentation
• Chargeback abuse
• Suspicious activity
• Identity mismatch
Such matters may be escalated to appropriate authorities where necessary.
14. Right to Final Decision
Islamic Care Foundation reserves the absolute right to:
• Review
• Approve
• Partially Approve
• Decline
any refund request based on verification, compliance requirements, operational commitments, and applicable laws.
The organization’s decision shall be final.
15. International Donations & FCRA
International donations are subject to applicable Indian laws.
FCRA Status:
Islamic Care Foundation is currently not accepting foreign contributions under FCRA.
International contributions may be accepted only after obtaining statutory approvals.
16. Governing Law
This Refund Policy shall be governed by the laws of India.
Any disputes shall be subject exclusively to the jurisdiction of courts located in:
Vijayapura, Karnataka, India
17. Policy Updates
Islamic Care Foundation reserves the right to revise, update, or modify this Refund Policy at any time.
Updated versions will be published on this page.
Continued donations or use of services constitutes acceptance of updated policies.
18. Contact Us
Islamic Care Foundation (ICF)
Ekta Nagar, AMC, Bijapur (Vijayapura) – 586108
Karnataka, India
Phone: +91 9141222288
WhatsApp: +91 9141222288
Email: info@islamiccarefoundation.com
Website: islamiccarefoundation.com
Declaration
By making a donation or payment to Islamic Care Foundation, you acknowledge that you have read, understood, and agreed to this Refund Policy.